AGB
General Terms and Conditions
for Accommodation Contracts of Hotel Biederstein
Hotel Biederstein
Munich Rooms Hotel e.K. · Inhaber: Selçuk Gürler
Keferstraße 18 · 80802 München
Stand: August 2026
1. Scope and Contracting Party
1.1 These General Terms and Conditions (GTC) apply to contracts for the rental provision of hotel rooms for accommodation purposes and to all other related services and supplies provided by Hotel Biederstein (accommodation contract).
1.2 The customer’s contracting party is Munich Rooms Hotel e.K., proprietor Selçuk Gürler, trading as Hotel Biederstein, Keferstraße 18, 80802 Munich, Germany (hereinafter the “Hotel”).
1.3 Any deviating terms and conditions of the customer shall apply only if the Hotel has expressly agreed to their application in text form.
1.4 For bookings made through intermediary platforms, the conditions displayed there before conclusion of the contract shall apply in addition. The Hotel remains the contracting party for the accommodation service unless the booking confirmation expressly identifies another service provider. In the event of inconsistencies, the special rate, payment, guarantee and cancellation conditions validly agreed for the specific booking shall take precedence over these GTC.
2. Conclusion of Contract and Reservation
2.1 By making a booking, the customer offers to enter into an accommodation contract with the Hotel. The contract is concluded when the Hotel accepts the booking, in particular by sending a reservation confirmation.
2.2 For a guaranteed reservation, a valid means of payment accepted by the Hotel, in particular a valid credit card, must be provided at the time of booking unless otherwise specified for the applicable rate or booking channel.
2.3 The Hotel is entitled to verify the validity of the means of payment provided and, within the scope of the agreed booking and payment conditions, to carry out a pre-authorisation. A pre-authorisation is generally not a final charge, but it may temporarily reduce the available credit limit.
2.4 If the means of payment provided as a guarantee is invalid or a required authorisation is declined, the Hotel may request that the customer provide a valid means of payment within a reasonable period. If the customer fails to do so within that period, the Hotel is entitled, in accordance with the statutory and contractual provisions, to withdraw from the contract or cancel the reservation.
2.5 The guest is required to provide all personal data and additional information required for the booking and check-in completely and truthfully.
2.6 The customer is entitled to a specific room only if this has been expressly agreed.
3. Prices
3.1 The prices stated or agreed at the time the contract is concluded shall apply. The stated prices are gross total prices and include statutory taxes and charges insofar as these are to be collected by the Hotel.
3.2 Local charges payable directly by the guest under the applicable municipal law are included in the room price only if expressly stated.
3.3 Additional services that are not included in the booked rate will be charged separately.
4. Means of Payment, Credit Card Guarantee and Advance Payment
4.1 The payment conditions are governed by the booked rate, the booking channel used and the conditions communicated to the customer before conclusion of the contract.
4.2 For direct bookings made through our Hotel, an advance payment (charge to the credit card) of 100% of the total amount (accommodation charge plus any additional services booked) is required. This becomes due before arrival once the booking has entered the chargeable cancellation period. For non-refundable rates, the advance payment becomes due immediately upon conclusion of the contract. The specific due date is additionally stated in the booking confirmation.
4.3 Where a credit card is provided as a guarantee or for payment, the Hotel may charge it for agreed amounts that have become due. Charges for additional services booked or used subsequently may be settled using the stored means of payment if the guest has validly consented to this during the booking or payment process or if another legal basis applies.
4.4 For payments to be made at the Hotel, the Hotel may require presentation of the means of payment used and, where legally permissible and necessary for fraud prevention, suitable proof of identity.
4.5 Accepted means of payment are those indicated at the time of booking or at the Hotel. Cash payments are accepted in euros unless the Hotel has excluded cash payment for the specific booking.
4.6 The customer may set off claims only against claims that are undisputed or have been finally determined by a court. Statutory rights of retention and the customer’s rights arising from the same contractual relationship remain unaffected.
5. Cancellation and Amendments by the Customer
5.1 Cancellations and amendments are subject to the conditions of the respective booked rate and the reservation confirmation communicated to the customer before the booking was completed.
5.2 Where free cancellation has been agreed, the customer may withdraw from the contract without cancellation charges until expiry of the stated deadline.
5.3 For a rate identified as non-cancellable or non-refundable, there is no contractual right to free cancellation or rebooking unless otherwise agreed when the contract was concluded. Mandatory statutory rights remain unaffected.
5.4 If the customer withdraws from the contract after expiry of a free cancellation period or does not use the booked service, the Hotel’s claim to the agreed remuneration shall remain in force in accordance with the statutory provisions and the agreed rate conditions. Expenses saved and benefits obtained from re-letting the room shall be credited insofar as required by law.
6. Failure to Arrive (No-Show)
6.1 If the guest fails to arrive on the agreed arrival date without having effectively cancelled in advance, the Hotel will charge 100% of the value of the services ordered (no-show charges), unless the rate conditions applicable to the booking provide otherwise.
6.2 The Hotel is entitled to collect the no-show charges due using the means of payment provided as a guarantee or for payment, provided that a valid legal basis for the charge exists.
6.3 The customer remains entitled to prove that the Hotel suffered no loss or a substantially lower loss. The Hotel will credit expenses saved and benefits obtained from re-letting the room insofar as required by law.
7. Group Bookings
7.1 Reservations of four (4) or more rooms for the same or a connected period of stay are deemed group bookings. This also applies where several reservations are made by the same person, company or organisation, or for guests travelling together.
7.2 Splitting a group booking into several individual reservations does not circumvent the group booking conditions.
7.3 Group bookings require an advance payment of 100% of the total booking value. Free cancellation is possible only up to 30 days before arrival unless different group conditions were agreed before conclusion of the contract.
7.4 The Hotel may reject or, in accordance with the contractual and statutory provisions, cancel reservations if they were clearly made in order to circumvent agreed group booking conditions.
8. No Statutory Right of Withdrawal for Date-Specific Accommodation
8.1 For contracts for accommodation services provided for purposes other than residential purposes, there is no statutory right of withdrawal where the contract provides for a specific date or period (§ 312g (2) no. 9 German Civil Code (BGB)). Any contractual cancellation rights remain unaffected.
9. Arrival, Departure and Use of Reserved Rooms
9.1 Reserved rooms are generally available to the guest from 3:00 p.m. on the day of arrival until 11:00 a.m. on the day of departure.
9.2 A late check-out requires the Hotel’s prior approval and is subject to availability. If approved, the Hotel may charge EUR 20.00 for each commenced hour until 3:00 p.m. For departures after 3:00 p.m., the full daily room rate may be charged. There is no entitlement to a late check-out.
9.3 Rooms and other areas of the Hotel may be used only for the agreed accommodation purpose. Any use for other purposes requires the Hotel’s prior approval.
10. Resale and Transfer to Third Parties
10.1 Subletting, paid onward brokerage or commercial resale of booked rooms to third parties is not permitted without the Hotel’s prior approval.
10.2 This applies in particular to the onward sale or brokerage of rooms or room allotments at prices higher than the room rates agreed with the Hotel.
10.3 In the event of a culpable breach, the Hotel’s statutory and contractual rights, in particular rights to injunctive relief, damages and termination, remain unaffected.
11. Guest Obligations and House Rules
11.1 The guest must treat the Hotel’s facilities and items provided to them with care and show appropriate consideration for other guests, employees and local residents.
11.2 Significant or repeated noise disturbance, unlawful conduct and seriously disruptive behaviour are prohibited. The Hotel may require the guest to cease any disturbance immediately.
11.3 In the event of serious or repeated breaches of obligation, the Hotel may terminate the accommodation contract for cause in accordance with the statutory provisions.
11.4 Guests under the age of 18 may stay only when accompanied by an adult, unless a legally and operationally permissible exception has been confirmed by the Hotel in advance.
12. Food and Beverages Brought onto the Premises
12.1 Food and beverages brought in from outside may not be consumed in the public areas of the Hotel unless the Hotel permits otherwise in an individual case.
12.2 For fire-safety and general safety reasons, guests may not use their own heating, cooking or electrically powered cooling appliances in guest rooms, including kettles, hot plates, irons, refrigerators and electrically powered coolers.
12.3 The Hotel does not generally provide refrigerators, cooking facilities, cutlery or kitchen utensils unless expressly included in the booked service.
13. Room Cleaning and Linen Change
13.1 Daily room cleaning is not provided during the stay.
13.2 For stays of three nights or more, an interim room cleaning is provided after every two nights.
13.3 For longer stays, bed linen is changed once per week.
13.4 Additional room cleaning or linen changes may be arranged upon request, subject to availability and, where applicable, an additional charge.
14. Bicycles, E-Bikes and E-Scooters
14.1 Bringing, parking or storing bicycles, e-bikes, e-scooters or comparable means of transport in guest rooms, corridors, stairwells or other areas of the Hotel not intended for this purpose is prohibited.
14.2 The Hotel may require their immediate removal. Necessary and demonstrable additional cleaning, repair or disposal costs caused culpably by the guest may be charged in accordance with the statutory provisions.
15. Non-Smoking Hotel
15.1 Hotel Biederstein is a non-smoking hotel. Smoking is prohibited in guest rooms and public indoor areas.
15.2 If the guest culpably breaches the smoking ban, the Hotel is entitled to claim EUR 300.00 as liquidated damages. The guest remains entitled to prove that no loss or a substantially lower loss was incurred. The Hotel remains entitled to prove that a higher actual loss was incurred.
16. Pets
16.1 Pets are generally not permitted. Mandatory statutory rights, in particular in connection with required assistance dogs, remain unaffected.
17. Keys and Key Cards
17.1 The loss of, or damage for which the guest is responsible to, a room key or key card must be reported to the Hotel immediately.
17.2 In the event of loss or culpable damage, the Hotel may charge the actual necessary costs incurred. If a flat amount of EUR 50.00 is charged, the guest remains entitled to prove that no loss or a substantially lower loss was incurred.
18. Liability of the Hotel
18.1 The Hotel has unlimited liability for loss or damage arising from injury to life, body or health caused by an intentional or negligent breach of duty by the Hotel, its legal representatives or vicarious agents, as well as in cases of intent or gross negligence, under the German Product Liability Act and in all other cases of mandatory statutory liability.
18.2 For other loss or damage, the Hotel has unlimited liability in cases of intent and gross negligence.
18.3 In the event of a slightly negligent breach of material contractual obligations, liability is limited to the foreseeable loss typical of the contract. Material contractual obligations are obligations whose fulfilment is essential for proper performance of the contract and on whose observance the contracting party may normally rely.
18.4 In all other respects, the Hotel’s liability is excluded subject to mandatory statutory provisions.
18.5 The statutory provisions governing an innkeeper’s liability for property brought onto the premises by guests shall apply, in particular Sections 701 et seq. of the German Civil Code (BGB). Mandatory statutory liability and safekeeping obligations remain unaffected.
19. Parking and Vehicles
19.1 Where the Hotel provides parking facilities, this does not generally create a safekeeping agreement unless expressly agreed otherwise.
19.2 The Hotel shall be liable for loss of or damage to parked vehicles or their contents in accordance with the statutory provisions and the liability provisions of these GTC.
19.3 Obvious damage must be reported to the Hotel without undue delay.
20. Defects and Complaints
20.1 The guest is requested to notify the Hotel without undue delay of any apparent defects or service disruptions so that the Hotel has an opportunity to remedy them.
20.2 The guest is required, within reasonable limits, to contribute to mitigating any loss or damage.
20.3 The guest’s statutory rights in respect of defects, price reduction and damages remain unaffected.
21. Lost Property and Mail
21.1 Items left behind at the Hotel will be kept in accordance with the statutory provisions. At the guest’s request, items may be returned at the guest’s cost and risk insofar as legally permissible.
21.2 To ensure reliable allocation of postal mail, guests are requested to state their room number. The Hotel shall be liable for handling and forwarding mail in accordance with the statutory provisions and the liability provisions of these GTC.
22. Online Check-In and Data Protection
22.1 Where online check-in is offered or required for the stay, the guest must provide all information required for this purpose completely and truthfully.
22.2 Personal data is processed in accordance with the applicable data protection laws. The Hotel’s current privacy policy is available at https://www.mucrooms.de/datenschutz/.
22.3 Credit card and payment data is processed within the payment and booking systems used by the Hotel in accordance with the applicable security and data protection requirements.
23. Withdrawal and Termination by the Hotel
23.1 In accordance with the statutory provisions, the Hotel is entitled in particular to withdraw from or terminate the contract for cause if force majeure or other circumstances for which the Hotel is not responsible make performance of the contract impossible or substantially more difficult.
23.2 Good cause may exist in particular if rooms are booked culpably using materially false or misleading information, the purpose of the stay is unlawful, the guest materially breaches contractual obligations despite a warning, or continuation of the contractual relationship is unreasonable for another important reason.
23.3 Mandatory statutory rights of the customer remain unaffected.
23.4 If, for a reason for which the Hotel is responsible, the Hotel cannot provide the confirmed room, it will, where possible, offer reasonable alternative accommodation of at least equivalent standard or refund payments already made. Any further statutory rights remain unaffected.
24. Complaints
24.1 Complaints may be addressed to: Hotel Biederstein, Munich Rooms Hotel e.K., proprietor Selçuk Gürler, Keferstraße 18, 80802 Munich, Germany, email: info@hotel-biederstein.de. The guest’s statutory rights remain unaffected.
25. Consumer Dispute Resolution
25.1 Unless required by law, the Hotel is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
26. Final Provisions
26.1 In the event of inconsistencies between these GTC and the rate, payment or cancellation conditions validly agreed for the specific booking, the more specific agreements for that booking shall take precedence.
26.2 The law of the Federal Republic of Germany shall apply. Mandatory consumer protection provisions that cannot be derogated from under the applicable law remain unaffected. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.
26.3 Amendments and additions to the accommodation contract should be made in text form. Individual agreements between the parties shall take precedence.
26.4 If the customer is a merchant, a legal entity under public law or a special fund under public law, Munich shall be the place of jurisdiction insofar as legally permissible. In all other cases, the statutory rules on jurisdiction shall apply.
26.5 If individual provisions of these GTC are or become invalid, the validity of the remaining provisions shall in principle remain unaffected. Invalid provisions shall be replaced by the applicable statutory provisions.