General Terms and Conditions

Hotel Biederstein, Munich Rooms Hotel e.K., Owner: Selçuk Gürler

(Valid as of 08/2025)

1. Scope of Application

These General Terms and Conditions (GTC) apply to all contracts concluded between Hotel Biederstein, operated by Selçuk Gürler in Germany, and third parties (“Guests”) concerning the rental of hotel rooms for accommodation purposes, as well as to all additional services and deliveries provided by Hotel Biederstein in this context (Accommodation Agreement).

2. Reservations

To make a valid reservation, the Guest must provide a valid credit card or an alternative payment method offered on Hotel Biederstein’s electronic sales channels at the time of booking. Hotel Biederstein is entitled to verify the validity of such information immediately and to pre-authorize the stated payment method. This pre-authorization temporarily reduces the available balance; the charge is effected no later than the day of arrival for the full accommodation amount plus any booked additional services.

For direct bookings made with the hotel, prepayment of 100% of the total amount (accommodation plus any additional booked services) is required. This amount becomes due before arrival within the applicable cancellation period.

By making a reservation, the Guest submits an offer to conclude an Accommodation Agreement. If the requested room is available, Hotel Biederstein issues a booking confirmation, at which point the Accommodation Agreement is concluded.

Hotel Biederstein is entitled to charge the Guest’s credit card or alternative payment method also for additional charges arising from subsequent bookings, use of services, consumptions (e.g., beverages), or costs incurred due to the Guest’s behavior.

All offers concerning available rooms are non-binding. Hotel Biederstein reserves the right, at its discretion, to refuse the conclusion of an Accommodation Agreement. There is no entitlement to accommodation in a specific room. Hotel Biederstein may define industry-standard restrictions such as minimum stays, booking guarantees, or deposits for specific dates.

The Guest is obliged to provide truthful personal details and relevant additional information in advance via the electronic online check-in portals of Hotel Biederstein.

3. Cancellation Policy

A reservation is considered guaranteed once the Guest confirms payment of the accommodation services by providing valid credit card details.

• Outside trade fairs/Oktoberfest/other events: Free cancellation of guaranteed reservations is possible up to 5 days before the scheduled arrival date (00:00 CET). Later cancellations or changes are subject to a charge of 80% of the total booked services.
• During trade fairs/Oktoberfest/other events: Free cancellation is possible up to 14 days before arrival (00:00 CET). Cancellations thereafter will be charged at 80% of the booked services.
• No-shows: In the event of non-arrival, 100% of the booked services will be charged as a no-show fee. Charges will be made using the credit card details provided at booking.
• Non-refundable rates: Reservations marked as “non-refundable” cannot be cancelled or modified free of charge. In case of cancellation or no-show, the full stay amount will be retained.

Cancellations by the Hotel: If it has been contractually agreed that the Guest may withdraw from the contract within a certain period free of charge, the hotel has the right to withdraw within the same period.

Groups: For reservations of 4 rooms or more, special booking and cancellation policies apply as stated in the respective booking confirmation. Unless otherwise agreed, the following apply:

• 50% prepayment upon booking.
• Free cancellation up to 30 days before arrival (00:00 CET).
• Cancellation 29–21 days before arrival: 50% of booked services.
• Cancellation 20–14 days before arrival: 75% of booked services.
• Cancellation within 14 days before arrival: 100% of booked services.

Reservations not secured by prepayment or credit card guarantee will not be accepted.

4. Room Rates and Other Prices

The valid prices are those stated by Hotel Biederstein at the time of contract conclusion. All prices are gross totals, including statutory taxes, fees, and charges, unless otherwise stated. Local levies payable directly by the Guest (e.g., visitor’s tax) are excluded.

If tax rates, fees, or levies change or if new, previously unknown taxes, fees, or levies are imposed, Hotel Biederstein reserves the right to adjust prices accordingly. For consumer contracts, this applies only if the period between booking confirmation and price adjustment exceeds four months.

5. Payment Terms

The total price of the booked accommodation service must be paid in advance, either at the time of booking or no later than the applicable cancellation deadline. Offsetting by the Guest is excluded unless the counterclaim is undisputed or legally established. Accepted payment methods include cash in euros, MasterCard, Visa, Diners Club, and American Express. Payments are processed via the 3D-Secure 2.0 authentication system.

6. Use of Reserved Rooms

Reserved rooms are available to the Guest from 3:00 p.m. on the arrival date until 11:00 a.m. on the departure date. Late check-out may be arranged in advance, subject to availability. If approved, EUR 20 per additional hour will be charged. Departures after 3:00 p.m. will incur the full daily room rate. There is no contractual right to late check-out or to the allocation of a specific room.

7. Resale of Rooms

The resale, subletting, or reallocation of booked rooms is strictly prohibited. In particular, offering rooms or room allotments to third parties at higher rates is not permitted. Assignments or sales of claims against Hotel Biederstein are also not permitted. In such cases, Hotel Biederstein reserves the right to cancel the booking. Rooms may only be used for accommodation purposes.

8. Liability of Hotel Biederstein

Hotel Biederstein is liable for damages arising from injury to life, body, or health caused by negligence or intent. Furthermore, it is liable for other damages caused by intent or gross negligence, or resulting from the breach of contractual obligations. Such liability extends to legal representatives, employees, and agents. Further claims for damages are excluded unless otherwise provided in these GTC.

For items brought into the hotel, liability is governed by statutory provisions. Claims expire if not reported to the hotel without undue delay. Items exceeding EUR 800 (cash, securities, valuables) or EUR 3,500 (other items) require prior written agreement.

The use of the hotel car park is at the Guest’s own risk. The hotel accepts no liability for loss or damage to vehicles or their contents.

All claims against Hotel Biederstein expire one year after the statutory limitation period begins, except in cases of injury to life, body, or health, or damages caused by intent or gross negligence.

9. Termination of the Accommodation Agreement

Hotel Biederstein may terminate the Accommodation Agreement for good cause, including but not limited to:

• Force majeure or circumstances beyond the hotel’s control that render fulfillment impossible.
• Rooms booked under false or misleading information (e.g., identity, payment ability, purpose of stay).
• Justified concerns that the Guest’s use of services may endanger hotel operations, safety, or reputation.
• Unlawful purposes of the stay.
• Unauthorized resale or subletting of rooms.

Improper use of rooms entitles the hotel to immediate termination without compensation. The Guest remains liable for the agreed room price.

10. Vouchers

Vouchers purchased from Hotel Biederstein may only be redeemed for in-house services at the hotel indicated on the voucher. Remaining balances after partial redemption will remain valid for future use at the same hotel. Vouchers are valid for three (3) years from the date of issue. They are non-refundable, non-transferable, non-resalable, and cannot be exchanged for cash. Online redemption is not available.

The purchaser is solely responsible for providing correct information (particularly email address) for the delivery of the voucher and invoice.

Right of Withdrawal: Voucher purchases may be revoked within 14 days of receipt without stating any reason, either in writing (letter, fax, email) or, if the voucher has already been delivered within this period, by returning the voucher. Timely dispatch of the revocation or voucher is sufficient for compliance with the withdrawal period. The revocation must be addressed to:

Hotel Biederstein
Keyword: Voucher
Keferstr. 18
80802 Munich, Germany
Fax: +49 (89) 388 32 511
Email: info@hotel-biederstein.de, hello@mucrooms.de

11. Food and Beverages

Consumption of food and beverages brought in by Guests is not permitted in public areas of the hotel. Preparation of food in guest rooms is strictly prohibited.

12. Bicycles and E-Scooters

Bringing, parking, or storing bicycles, e-scooters, or comparable vehicles is strictly prohibited throughout the entire hotel, in particular in guest rooms, corridors, and public areas. The hotel does not provide storage facilities for such vehicles. In case of violation, the hotel is entitled to demand their immediate removal and to charge the Guest for any additional cleaning, repair, or disposal costs incurred.

13. Special Provisions

• Guests are requested to indicate their room number when providing a hotel address to ensure correct postal delivery. The hotel accepts no liability for loss, delay, or damage to mail.
• The hotel is entitled to require Guests to cease or reduce excessive noise or disturbances. Guests are obliged to comply with such requests.
• Any conduct violating accepted standards of behavior entitles the hotel to immediate termination of the contract without prejudice to claims for damages.
• The hotel may also terminate the contract in the event of a prolonged or infectious illness of the Guest.
• Information provided by the hotel is given to the best of its knowledge but without guarantee.
• Lost property left at the hotel will only be returned upon request and at the Guest’s expense. The hotel will store such items for six (6) months.
• The hotel does not accept liability for money or valuables brought into the hotel, nor will it assume safekeeping obligations.
• A fee of EUR 50.00 will be charged in case of loss or damage of a room key or key card.
• For items handed over for dry cleaning at reception, the hotel accepts no liability.
• Guests are not entitled to the provision of specific rooms or premises, even if ordered. If the agreed premises are unavailable, the hotel is obliged to provide equivalent substitute accommodation within the hotel or, if necessary, at another property.

14. Non-Smoking Policy

Hotel Biederstein is a non-smoking hotel. Smoking is strictly prohibited in all guest rooms and public areas. In the event of violation, the hotel is entitled to charge the Guest EUR 300.00 as compensation for special cleaning costs and potential loss of revenue due to temporary non-rentability of the room. The hotel reserves the right to claim higher damages, while the Guest may prove that lesser or no damages occurred.

15. Pets

Pets are not permitted in Hotel Biederstein.

16. Online Check-In and Submission of Personal Data

Guests are obliged to provide truthful personal data and all relevant additional information in advance via the electronic online registration portals provided by Hotel Biederstein.

17. Data Protection

The privacy policy of Hotel Biederstein can be accessed at:
https://www.mucrooms.de/datenschutz/

18. Final Provisions

In case of conflict between the Accommodation Agreement and these GTC, the provisions of the Accommodation Agreement shall prevail. The Accommodation Agreement and these GTC constitute the entire agreement between the parties concerning the subject matter. No oral side agreements exist. Amendments or supplements must be made in writing.

Hotel Biederstein, represented by Selçuk Gürler, is entitled to assign rights and claims under the Accommodation Agreement to third parties and to have obligations under or in connection with the Accommodation Agreement performed by third parties.

Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid one that comes closest to the economic purpose of the invalid clause.

The laws of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Amendments and supplements to the Accommodation Agreement or these GTC must be made in text form. Unilateral changes or supplements by the Guest are invalid.

If the Guest is a merchant, legal entity under public law, or public special fund, the place of jurisdiction for all disputes arising from the contractual relationship shall be Munich. If the Guest has no general place of jurisdiction in Germany, the exclusive place of jurisdiction shall likewise be Munich.

In accordance with statutory requirements, the hotel points out that the European Union has established an online platform for the out-of-court settlement of consumer disputes (“ODR platform”): http://ec.europa.eu/consumers/odr/. The hotel is not obliged and not generally willing to participate in dispute resolution proceedings before a consumer arbitration board.